HOME › FAQS
FAQs
Frequently asked questions
How do I receive my order?
Your eBooks are ready to download as soon as your payment is confirmed. Each download link stays active for 10 days and can be used up to 4 times. You can download them from the order confirmation page, from your confirmation email or from the Downloads section of My Account. There is no delivery fee for eBooks. Print books and Bibles are delivered to your address anywhere in the world, and our Delivery Information page explains the fees and timelines.
Do you deliver outside Nigeria?
Yes. We deliver print books worldwide, and anyone, anywhere, can buy and download our eBooks. Our store is based at 23 Adekunle Road, Mokola, Ibadan, Oyo State, Nigeria.
Do you publish books?
Yes. Waytivities is a publishing house as well as a bookstore, and our own titles sit alongside Bibles and Christian books from other trusted publishers.
Can I return or exchange a book?
All purchases are final. We do not accept returns or exchanges if you change your mind or order the wrong item, edition, size, format or quantity. Please check your order carefully before you pay.
What if my order arrives damaged or incorrect?
Contact us as soon as possible after delivery with your order number, your name, a description of the issue and clear photos or videos. After review, we may provide a replacement, store credit or refund for the affected item.
Can I cancel my order?
You can cancel an order only if we receive your request before it has been processed or dispatched. After that point, the order cannot be cancelled.
How are refunds paid?
Approved refunds are paid to the original payment method where possible. Shipping and delivery charges are generally not refunded unless the problem was caused by our error.
How can I contact you?
Call +234 803 123 4567, email [email protected], or use the form on our Contact page.
